Refund policy

Simple Solutions

We stand behind the quality of our handmade products and want every customer to be completely satisfied. If something’s not right, we’re here to make it right — no returns necessary.

As a small business, we pour care into every item and also ask for your understanding as we balance fairness and sustainability. We do our best to offer flexible solutions while also protecting the heart of our business.

Your Options

If you’re not fully happy with your order, contact us within 7 days of delivery and choose one of the following:

• 50% refund of the product cost – no return required   --OR--
• A one-time replacement of your item with a similar soap of equal value – shipped at no cost to you.
• Important Information
• We have a 7-day return policy, which means you have 7 days after receiving your item to request one of these options.
  
  

  To be eligible for a return, refund, or replacement, the item must have arrived damaged, defective, or drastically different from the product photos or description. Because our products are handmade, natural variations in color, design, or scent strength are normal and not considered defects. We do not offer refunds or replacements for personal scent preferences or expected handmade variations.

  Customers must provide clear photos of the damage or issue along with proof of purchase for the request to be reviewed. Once verified, we offer either a 50% refund or a replacement bar at no extra cost.

  
  To start a return, or if you have any questions, you can contact us at support@lunaluxeline.com.