Privacy policy

Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or purchase products from Luna Luxe Line.

https://www.shopify.com/legal/privacy/consumers

1. Information We Collect

When you interact with our website, we may collect the following types of information:

  • Personal Information: Name, email address, billing and shipping address, phone number, and payment details (processed securely by third-party payment platforms).

  • Order Information: Items purchased, transaction date, and shipping method.

  • Technical Data: IP address, browser type, device information, and pages visited (via cookies and analytics tools).

We do not collect or store credit card information directly. All payments are processed through secure, PCI-compliant third-party processors.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Send order confirmations and updates

  • Respond to your questions or customer service requests

  • Improve our website and services

  • Send promotional emails (only with your consent)

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share information only with trusted third-party service providers to help us operate our website and fulfill your orders (e.g., payment processors, shipping carriers, email marketing platforms).

4. Cookies & Tracking Technologies

Our website may use cookies or similar technologies to provide a better shopping experience, track analytics, and remember your preferences. You can disable cookies through your browser settings, but some site features may not work properly.

5. Email Marketing

If you opt in to receive promotional emails, we may send you updates about new products, discounts, and news from Luna Luxe Line. You can unsubscribe at any time by clicking the link in any email.

6. Protecting Your Information

We take reasonable precautions to protect your information from loss, misuse, or unauthorized access. However, no online transmission or storage system can be guaranteed 100% secure.

7. Your Rights

Depending on your location, you may have rights regarding your personal data, including:

  • Access to your personal data

  • Requesting corrections or deletions

  • Opting out of marketing emails

To exercise your rights, contact us using the form below.

8. Children’s Privacy

Our website and products are not intended for children under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated effective date.

10. Shopify Other

Luna Luxe Line uses Shopify to power our store and help improve your shopping experience. When you browse or make a purchase, Shopify processes certain information so our shop can run smoothly and offer features you’ve interacted with on other Shopify-powered stores.

To support these services, Shopify may share limited information with trusted partners. Some of these partners operate outside the United States, but they’re required to follow strong privacy and security standards when handling your data.